![]() ![]()
You may want to serve them with alternative instruction manuals in Braille, large print or audio. ![]() There might be users with low vision or who are colour-blind. ![]() #THING EXPLAINER SIMPLE WRITER WORD PROCESSOR OFFLINE#This made them decide to make all information available electronically, but in an offline format.īy asking the correct questions that help you to identify who the reader is and where and how information will be consumed, you will be able to better serve their information needs.Īlso, do not forget to consider the needs of disabled users. Although reception is quite good in the Netherlands, high speed internet is not always assured when crossing the Dutch countryside.Īlso, when a train would have a breakdown in a tunnel, chances are big there is no internet and thus no access to information at all. Playing a video usually requires high speed internet. Why is this important? Let’s have a look at this example:ĭutch Rail (NS) were at a point where they considered converting all their existing paper user manuals available about their trains to online documentation and videos. Does the user have access to the internet?.If applicable, are any tools available?. #THING EXPLAINER SIMPLE WRITER WORD PROCESSOR SOFTWARE#What technical experiences, qualifications, education, training, knowledge or skills do they have? (for example: when you write information about a software update, your user most likely has prior experience with the software).Is the product used professionally, commercially or privately?.In what environment will the product be used?.What describes the user? What is their age, gender etc.?.The first thing you may want to do on your way to provide users with the right content is to get to know both the subject and user better.ĭo not assume the user has prior experience or product knowledge before you have defined who your user actually is. Serve information needs by gaining knowledge about your user And maybe worse, they will have a negative experience with your brand. When information is not organised properly, your user will quickly give up. When you organise the content offered to your users properly, it will save them time and effort in learning and solving the problem for which they are trying to find a solution. You have to identify what is important and what information is trivial. Information without structure is not very useful. In order to have your users find what they are looking for, information needs to be structured. #THING EXPLAINER SIMPLE WRITER WORD PROCESSOR HOW TO#CHAPTER 1 - How to Write an Instruction Manual In Which Your Users Find What They Are Looking For Watch this video to see if you can publish your user manual online.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |